FAQ
1. What is your return policy?
We offer a 30-day return policy from the date you receive your item. To be eligible for a return, the item must be unused, unworn, with tags attached, and in its original packaging.
2. How do I start a return?
You can initiate a return by logging into your account and using our Self-Serve Returns service. Alternatively, you can reach out to us at loot.maniaa@gmail.com for assistance.
3. Are there any items that cannot be returned?
Yes, certain items are non-returnable, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom or personalized products
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you're unsure about an item’s return eligibility, please contact us.
4. Do I need proof of purchase for a return?
Yes, you will need to provide proof of purchase, such as your receipt or order confirmation, to process the return.
5. Is there a restocking fee for returns?
Yes, a 10% restocking fee will be deducted from your refund for all returned items. This fee helps cover the cost of inspecting and restocking the returned products.
6. Can I exchange an item?
We do not offer direct exchanges. However, the fastest way to receive the item you want is to return the item you currently have. Once your return is approved, you can place a new order for the desired item.
7. What if I received a damaged or incorrect item?
Please inspect your order immediately upon receipt. If you receive a damaged or incorrect item, contact us at loot.maniaa@gmail.com, and we will work to resolve the issue as quickly as possible.
8. Can I get a refund for a change of mind?
We do not offer refunds for change-of-mind purchases. However, store credit may be offered at our discretion.
9. How long does it take to process a refund?
Once we receive and inspect your return, we will notify you. If the return is approved, your refund will be processed to your original payment method within 10 business days.
10. Will I be refunded for shipping costs?
Shipping costs are non-refundable unless the item is faulty or incorrect.
11. What if I don’t receive my refund in time?
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at loot.maniaa@gmail.com.
12. Do you offer a cooling-off period for European Union customers?
Yes, if you are located in the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be unworn, unused, with tags attached, and in its original packaging.
13. How do I contact customer support for return or refund inquiries?
You can reach us by email at loot.maniaa@gmail.com for any return or refund inquiries.